Privacy Policy
AO Connect is operated by Digital Media Solutions, LLC ("we", "us"), 4800 140th Ave N, Ste 101, Clearwater, FL 33762, for licensed AO Globe Life insurance agents. This policy covers this website (https://aomarketing-production.up.railway.app), the AO Connect application, and the text messages (SMS/MMS), e-mails and phone calls we send to the agents who use it. Last updated October 3, 2026.
1. Information we collect
- What you give us when you sign up — your name, your AO e-mail / username, your Associate ID, a password (stored only as a hash), and your US mobile number, entered by you on the sign-up sheet on this site (the "Verify your phone" step), on the /start page, or later in the application's Settings or its "Add your mobile number" prompt. The number is confirmed with a one-time code before we keep it.
- Roster information — to confirm you are an AO Globe Life agent we match what you enter against the agent roster we receive from AO Globe Life (name, Associate ID, market, states, MGA / upline).
- How you use AO Connect — dials, talk time, dispositions, callbacks, lead-pack and queue activity, sign-in and device records, support conversations, and the forms you submit here (for example a demo request).
- Payment information for paid plans is collected and processed by our payment processor (Stripe); we receive the plan, status and the last four digits of the card, not the card number.
2. How we collect and use your mobile number
We collect your mobile number only when you type it into one of the fields above and check the consent box (or confirm the one-time code we text you). We use it to:
- text you a one-time verification code when you sign up, sign in on a new device or reset your password;
- ring your cell and text you the lead card when one of your own leads calls back and you are away from your desk;
- send account and activity notices — a daily activity summary, phone-setter invitations, onboarding reminders and program announcements (for example Chairman's Month);
- let our support team call or text you back when you ask for help or request a demo.
3. Text messaging: consent, frequency, cost, opting out
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the categories above exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
You opt in to the AO Connect account texts program when you enter your mobile number on the sign-up sheet, check the consent box and tap "Text me a code" (or when you add the number in the application and confirm the code). Message frequency varies — a verification code only when you request one, a callback alert each time one of your leads calls back, and typically a few account or program texts per week. Message and data rates may apply. You can stop at any time: reply STOP to any text to opt out; reply HELP for help, or e-mail support@aoglobelife.com. Consent is not a condition of purchase. Full program terms: https://aomarketing-production.up.railway.app/sms-terms.
4. How we use the rest of your information
- to run AO Connect for you — load your leads, place and route calls, keep your queue and rank, show your results;
- to report dialing activity to you and to your MGA / upline and AO Globe Life leadership, who already manage your production;
- to provide support, bill paid plans, and keep the service secure and lawful (including call-recording, do-not-call and calling-hour rules);
- to meet our legal and record-keeping obligations.
5. Sharing
We share personal information only with (a) AO Globe Life and your MGA / upline, for the roster match and production reporting described above; (b) the service providers that run AO Connect for us — hosting and database providers, the telephone and messaging carriers that deliver calls and texts (Twilio), our payment processor (Stripe), our support-chat and e-mail providers — and only so they can provide those services to us; and (c) when the law requires it. We do not sell your personal information, and we do not share your phone number or your text-messaging consent with third parties or affiliates for their own marketing.
6. Retention and security
Account and activity records are kept while your account is active and for as long as needed afterwards to meet our legal and business record obligations, then deleted or anonymized. Access is limited to the staff who operate the platform and the managers who already supervise your production, and is protected by authentication, one-time codes and transport encryption.
7. Your choices and rights
- Stop texts: reply STOP to any text message.
- Change or remove your number: Settings in the application, or e-mail support@aoglobelife.com.
- Access, correction, deletion: e-mail Ddavis@dmsgroup.com and we will act on your request.
8. Children
AO Connect is a work tool for licensed adult insurance agents. We do not knowingly collect information from children.
9. Changes
If what we collect or how we use it changes, this page changes with it and the "Last updated" date changes too.
10. Contact
Digital Media Solutions, LLC, 4800 140th Ave N, Ste 101, Clearwater, FL 33762 — privacy: Ddavis@dmsgroup.com · support: support@aoglobelife.com.